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Terms and Conditions

  1. Terms of Use
    Your continued use of this website will be understood as agreement to abide by our terms and conditions as stated below. Compact Music reserve the right to amend these terms and conditions at any time.

  2. Content
    Compact Music make every effort to check that product details and prices are correct at the time of publishing. However, we cannot guarantee that all details are accurate and we are not obliged to supply products advertised at an incorrect price.
    The content of this website may not be reproduced apart from for your own personal, non-commercial use.

  3. Exchanges and Refunds
    It is not the policy of Compact Music to offer refunds on non-faulty products bought in our shop. We will offer an exchange or credit note for products returned in saleable condition with evidence of purchase from us (eg. a receipt or Compact Music seal on CDs). This is in accordance with the Sales of Goods Act 1979 and does not affect your statutory rights.

  4. Faulty Goods
    In the event that an item can be proved as faulty at time of purchase, it may be returned for a replacement or refund.

  5. Gift Vouchers and Credit Notes
    Compact Music gift vouchers and credit notes are valid from the date of purchase and do not expire.
    They cannot be exchanged wholly or partly for monetary value.

  6. Compact Music Tokens
    Compact Music tokens may be exchanged for CDs / DVDs as follows:
    • 24 Tokens for a standard budget 1CD - up to £5.99
    • 40 Tokens for a standard full price 1CD - up to £10.99
    • 60 Tokens for a DVD (standard DVD - up to £19.99, not a boxset)
    • They cannot be exchanged for monetary value and have no expiry date.

Privacy Policy

  1. Any personal details given to us, whether in person or over the phone or by email are treated in strictest confidence and kept in adherence to the 1998 Data Protection Act.

  2. Your Details: Shop Customers
    To process an order or rental application we may require your name, telephone number and address.
    We do not keep personal details of any shop customers once an order has been collected or a rental instrument returned.

  3. Your Details: Mail Order Customers
    We require your name and address to process an order, with telephone and email address being optional. We also aim to contact you if a requested item is unavailable or delayed and may use your phone, email or postal address for this purpose.

    For larger orders only your address may be shared with the courier service TNT in order for them to deliver to you. We do not sell or share your details to any other third parties.